Timeline 2020-2021
Platforms Web
Role Principal Product Designer, working closely with business stakeholders, developers and PMs.
Dell’s Services team was using SharePoint to manage their internal communications website, but due to cost and usability constraints, the organization decided to sunset it. The team needed a custom, scalable platform that allowed everyday team members to consume content and admins to build and manage pages. The new solution also had to conform to branding constraints and a fixed navigation model using the LIVE acronym (Learn, Inspire, Visualize, Engage).
As Principal UX Designer within the Mobility team (focused on internal tools), I owned the UX strategy, stakeholder alignment, wireframing, interaction design, and feasibility check-ins with developers. I was embedded from concept to prototype handoff, navigating multiple business verticals and ensuring MVP feasibility.
The platform launched in phased manner on time and was adopted by 20% of the Services team within the first 2 months.
In the beta phase, I worked closely with the Admins to optimize the workflow and the designs to ensure coverage of the top features that were required. Upon release, they reported an approx. 40% reduction in time spent creating or editing pages.
Stakeholder feedback highlighted the clarity of navigation and overall simplicity.